Refund & Cancellation Policy

Last updated: 14 July 2026. This explains how trials, billing, cancellation and refunds work for JobberOn, operated by Whoolab Technologies. It forms part of our Terms of Service.

1. Free trial

Every account starts with a 14-day free trial — no credit card, no charge. Use the service during the trial and decide whether to continue. If you do nothing, the trial simply ends and you’re not billed.

2. How billing works

• Paid subscriptions are billed per seat, per billing cycle — you choose how many seats you need (subject to the minimum shown at sign-up), and your bill is that number of seats at your agreed price. A seat is a place for one active employee, and it is billed whether or not it is occupied.
• Adding seats takes effect immediately once paid, charged only for the days left in your current cycle. Reducing seats takes effect at the start of your next cycle — nothing is charged, and nothing is refunded for the current cycle. Your billing date never changes.
• Deactivating an employee frees their seat to reassign at no charge, but does not reduce your bill for that cycle. To pay less, reduce your seats before your next cycle starts.
• GST and any applicable taxes are added and shown on your invoice.
• Subscriptions renew automatically each cycle until you cancel. Payments are handled securely by Razorpay.

3. Cancellation

You can cancel anytime from the console (Billing) or by contacting us. Cancellation stops all future charges, and your access continues until the end of the cycle you’ve already paid for.

4. Refunds

Because plans are pre-paid per cycle and every account gets a free trial first, fees are generally non-refundable. We don’t provide partial refunds for unused time, for seats you stop using mid-cycle, or for reducing your seat count — a reduction applies from your next cycle instead. We’ll still make it right in these cases:

• Billing errors — if you were charged incorrectly (a duplicate charge, or a charge after a valid cancellation), contact us within 7 days and we’ll refund any amount charged in error.
• Failed service — if a confirmed fault on our side prevented you from using the service for a sustained period, contact us and we’ll consider a credit or refund in good faith.

5. How refunds are issued

Approved refunds are returned to your original payment method through Razorpay, typically within 5–10 business days after we initiate them, depending on your bank.

6. Contact

For any billing, cancellation or refund question, email billing@whoolab.com. We aim to respond within 3 business days.

Whoolab Technologies · GSTIN 32AADFW9187F1ZW · TC 16/4464, Kausthabham Building, Pottakuzhy Rd, Murinjapalam, Near GG Hospital, Thiruvananthapuram, Kerala 695033.